MIDI format: Using our 100% automated system, completed credit / debit card or PAYPAL orders can be processed and delivered (via email) within seconds. Orders are shipped as a single compressed file (zip) where all the midi files and the packing slip are assembled. This shipping method is not only faster in transit, but is also safer and the integrity of the order contents is assured. Many tools available for processing compressed files (archives), including free software. An excellent example is winzip, which is a very popular tool and a free evaluation version is available.
MP3 format: Due to the size of audio files, subsequent emails with file attachments will be sent to you to complete this order.
NOTE: It is possible that some email applications do not permit sending or receiving certain types of file attachements in order to prevent transmission of malware, viruses, worms, etc. Verify the security parameters of your system to determine how file attachments are handled.
All clients that are registered users in our system have the ability to download previous orders. To begin, you must log in to the system with your username and password. Then, click on the (blue) 'Orders' link at the top of the page to see your history.
MIDI format: For each completed transaction, the word 'Download' appears near the end of each line in the 'Status' column. Click on this word to retrieve the entire order.
MP3 format: Click on the checkbox in the details column of the list to display the order contents, then click on the downwards-facing arrow at the end of each line to download the individual backing tracks. For catalogue items that begin with the letter "C", a zip file containing the MP3 and it's associated .CDG file is downloaded.
We strive for same-day order processing when manual payment methods such as ACCÈS-D, direct-deposit or money order are used, and a maximum delay of 48 hours is always respected. That being said, please do not hesitate to contact us if you have received your material within that timeframe.
NOTE: In order to ensure optimal usage of our automated order processing system, do NOT enter any information in the 'Special Instructions' space on the order form unless required. This action interrupts the automated system and sends the order to the studio for whatever manual editing is required. Leaving this space blank on the order form will result in the order being instantly processed / shipped out by email within seconds.